One of the most important aspects of business is appearance. You want your customers to feel like they’re supported, whether or not you have an in house team. If you have an in house design team, they are in charge of maintaining your website, keeping it updated, fixing any problems that may occur, and generally just making life easier for you. However, this means hiring employees, something many business owners cannot afford to do. There are other ways that might not have occurred to you.
Light Commerce offers an option to work on a contract basis as web support. If you run a business that involves a website that customers might get confused about, you can turn to the Whitelabel service to act as a pseudo in house team. The way it works is simple; you provide them with an email address such as [email protected], and they provide technical support to any customers who have questions. This frees you from the need to learn the technical jargon and spend precious hours of your time interacting with customers.
You will be CC’d into all emails, so you know what kind of questions customers might have. This allows you to correct any problems points that you see come up a lot, in addition to viewing the kind of quality service that Whitelabel provides. The friendly technicians will be happy to sign any NDA agreements that are required, and they follow all the rules set forth according to the policies of your company. They never speak to customers about sensitive issues relating to costs or any other topic that is out of bounds.
Whitelabel allows you to give the impression of an in-house team. There is nothing unethical about providing the impression; it makes your customers feel cared for, and if they know their needs are met and the company looks out for them, it inspires loyalty like little else can. Customers do not care so much about the behind-the-scenes workings of their favorite businesses; they are more concerned with receiving quality service at all times.
In addition to this service, Light Commerce offers full-fledged web development, email marketing, and top-level hosting for all of your online business needs. If you are a small business owner who needs a website, but doesn’t have the time to learn how to set it up, leave it to Light Commerce. They can get you on your feet and headed in the right direction.